I'm Mandy Kanwar — a consultant with over a decade of experience helping organisations improve how they operate and deliver technology.
I've spent my career at the intersection of operations and technology — helping organisations see what's possible when you combine clear thinking with the right tools.
With more than 10 years of professional services experience across multiple industries, I've developed a deep understanding of how businesses actually work — and where the biggest opportunities for improvement lie.
My work spans process improvement, optimisation, and software development, with particular expertise in the Salesforce and ServiceNow platforms. I bring a hands-on, pragmatic approach to every engagement, focused on outcomes that endure long after the project ends.
Every project is different, but these principles stay constant.
It's not about delivering documents or ticking boxes. The focus is always on measurable improvement — whether that's reduced processing time, better user adoption, or lower operational costs.
The best solutions are often the simplest. I resist unnecessary complexity and always look for the most elegant way to solve a problem.
I work alongside your team, not apart from it. The best results come from genuine collaboration and honest communication throughout the engagement.
Quick fixes rarely stick. I design solutions and build capabilities that your organisation can maintain and build on after the project ends.
Process mapping and analysis, lean methodology, workflow optimisation, change management, stakeholder engagement, business analysis, requirements gathering, and performance measurement.
Salesforce development and implementation, ServiceNow platform expertise, ITSM configuration, workflow automation, system integration, data migration, and user acceptance testing.